Refund policy

**TidyNest** – Last updated: 2026-11-11

TidyNest sells digital products (PDF guides and guide libraries). Nothing is shipped, so there is nothing to send back. This policy explains how refunds work for digital downloads.

1. Refund window

You may request a refund within 30 days of your purchase by emailing us with your order number. You do not need to return anything.

2. Digital products: when we always refund

All products in this store are digital. Besides the refund window above, you are always entitled to a fix or a refund if your files were not received, if a file is defective or corrupted, or if you were charged twice (duplicate charge).

If you cannot access your download link, a file is corrupted or will not open, you received the wrong file, or you were charged twice, contact us at almedahurff234902@outlook.com with your order number. We will first fix the problem by sending a new link or the correct file. If we cannot fix it, we will refund you.

3. How to request a refund

1. Email almedahurff234902@outlook.com (or call 779-848-2672, Monday – Saturday: 9:00 AM – 8:00 PM) with your order number and the email address used at checkout. 2. We will confirm your request and process it. When a refund is approved, access to the files for that order may be disabled.

4. Refund method and timing

Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post it. If your refund is late or you have not received it after 10 business days, contact us at almedahurff234902@outlook.com with your order number. Store credit is offered only if you agree to it.

5. Digital goods are not shipped

No restocking or handling fees apply to digital products. We do not charge any additional fee for refunds.

6. Order cancellations

Because your files are delivered by email once payment is confirmed, an order cannot be cancelled after the download link has been sent. Please use the refund process above.

7. Chargebacks

Please contact us first so we can fix the problem quickly. You keep any rights you have with your card issuer.

8. Contact

Hawthorne Ventures (trading as TidyNest), 308 W 8th St Apt 204, Kansas City, MO 64105, United States, almedahurff234902@outlook.com, 779-848-2672.

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